Purpose The purpose of this survey is to compile customer feedback about CTI’s product and service. We will use this data to assess our performance as a supplier and to better meet our customer’s needs and expectations as an ongoing evaluation under ISO 9000 / 2000 matrices and guidelines Company Name: Please read through each statement and respond by checking a box numbered from one (1) thru five (5). Five being the most favorable rating and one the lowest and by extension three (3) being considered as average performance. Customer Service Did you find your salesperson to be courteous? 1 2 3 4 5 Did you find your salesperson to be knowledgeable of CTI product? 1 2 3 4 5 Did your salesperson work to meet your needs? 1 2 3 4 5 Do you feel CTI offered you competitive pricing? 1 2 3 4 5 After your order was placed, were you satisfied with the communication from your salesperson concerning your order? 1 2 3 4 5 If you encountered a problem with your order, did your salesperson take the proper initiative to correct the problem? 1 2 3 4 5 Comments: Delivery Do you feel you received your product in a timely fashion? 1 2 3 4 5 If your response to the previous question is negative (i.e. under 3), was your product received: within 3 days of due date within a week of due date within 10 days of due date more than 10 days late/early Does your company: currently require bar coding on received packages have future plans to implement bar coding neither of the above Was your product packaged and labeled correctly? yes no Comments: Quality When you receive CTI product, are you pleased with the quality of workmanship? 1 2 3 4 5 Do you feel that CTI products are dependable? 1 2 3 4 5 Relative to competitors product do you find the quality of CTI products: 1 2 3 4 5 If you encountered a quality issue with your CTI product, did you find the quality department to be responsive to your issue? 1 2 3 4 5 Comments: Please check all that apply: You chose CTI as your supplier because: Pleased with customer service Prices were competitive Pleased with quality Pleased with delivery Pleased with availability/selection of product Under which circumstances would you most consider another supplier: Customer Service Pricing Quality Delivery Stock/Availability
